Terms and Conditions

General provisions

These terms and conditions are valid only between the company LANZINI CARLO, with registered office in Contrada Lamacavallo SN 72017, VAT No. 02386970749, hereinafter referred to as ” Masseria Moroseta ” and any person who makes online purchases on the website www.masseriamoroseta.it hereinafter referred to as ” CLIENT ”. These conditions may be subject to change and the date of publication of the same on the site is equivalent to the date of entry into force

These conditions govern the purchases made on the website www.masseriamoroseta.it, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree no. n. 206/2005, amended by Legislative Decree no. n. 21/2014 and by the Legislative Decree. 70/2003 on electronic commerce.


ARTICLE 1 – Object of the contract

With these general conditions of sale, MASSERIA MOROSETA sells and the CUSTOMER remotely acquires the tangible movable goods indicated and offered for sale on the website www.masseriamoroseta.it. The contract is concluded exclusively through the Internet, through the access of the CLIENT to the address www.masseriamoroseta.it and the realization of a purchase order according to the procedure provided by the site itself.

The customer undertakes to examine, before proceeding with the confirmation of their order, these general conditions of sale, in particular the pre-contractual information provided by MASSERIA MOROSETA and to accept them by placing a flag in the box indicated.

In the e-mail confirming the order, the CLIENT will also receive a link to download and store a copy of these general conditions of sale, as provided for by art. 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.


ARTICLE 2 – Pre-contractual information for the consumer – art. 49 of Legislative Decree 206/2005

Before the conclusion of the purchase contract, the CUSTOMER takes note of the characteristics of the goods that are illustrated in the individual product data sheets at the time of the choice by the CLIENT.

Before the validation of the order with “payment obligation”, the CUSTOMER is informed about:
– total price of goods including taxes, with details of shipping costs and any other costs;
– terms of payment;
– the deadline by which MASSERIA MOROSETA undertakes to deliver the goods;
– conditions, terms and procedures for exercising the right of withdrawal (article 6 of the present conditions) as well as a withdrawal form as per Annex I, part B of Legislative Decree 21/2014;
– information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal;
– existence of the legal guarantee of conformity for the purchased goods;
– after-sales assistance conditions and commercial guarantees provided by MASSERIA MOROSETA.

The CLIENT may at any time and in any case before the conclusion of the contract, take note of the information relating to MASSERIA MOROSETA, the geographical address, telephone number, e-mail address, information that is reported, including below:

tel.  338 18 99 199




ARTICLE 3 – Conclusion and effectiveness of the contract

The sales contract is considered concluded with the sending by MASSERIA MOROSETA to the CUSTOMER of an e-mail confirming the order. The e-mail contains the data of the CUSTOMER and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent and the link to print and store the copy of the present conditions.

The CUSTOMER undertakes to verify the correctness of the personal data contained in the aforementioned email and to promptly notify MASSERIA MOROSETA of any corrections / changes to be made.

MASSERIA MOROSETA undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the product shown on the site and the actual product may be highlighted. Furthermore, the photographs of the products presented on www.masseriamoroseta.it do not constitute a contractual element, as they are considered only representative.

MASSERIA MOROSETA undertakes to deliver the goods within 30 days of the sending by MASSERIA MOROSETA same as the order confirmation e-mail to the CUSTOMER.


ARTICLE 4 – Availability of products

The availability of the products refers to the actual availability at the time the CUSTOMER places the order. This availability must however be considered purely indicative as:

– the products could be sold to high CUSTOMERS before confirming the order, due to the simultaneous presence on the site of more users,

– an IT anomaly could occur such as to make available to the purchase a product that in reality is not.

Even after sending the order confirmation e-mail sent by MASSERIA MOROSETA, there may be cases of partial or total unavailability of the goods. In this case, the order will be corrected automatically with the elimination of the product or products not available and the CUSTOMER will be immediately informed by e-mail; with this e-mail the customer will also be informed of the methods and timing of repayment of the sums eventually paid.


ARTICLE 5 – Terms of payment

Any payment by the CUSTOMER can only take place through Paypal.
the actual charge will be made when MASSERIA MOROSETA sends the order confirmation e-mail.


ARTICLE 6 – Prices

All sales prices of the products indicated on the website www.masseriamoroseta.it are expressed in Euro and include VAT, and where applicable, the Raee contribution.

Shipping costs are not included in the purchase price, but are indicated and calculated when the purchase process is completed before the payment is made.

The CUSTOMER accepts the faculty of MASSERIA MOROSETA to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time of creation of the order and indicated in the confirmation email sent by MASSERIA MOROSETA to CUSTOMER.

In the event of an IT, manual, technical, or any other kind of error that could cause a substantial change, not foreseen by MASSERIA MOROSETA, of the selling price to the public, which makes it exorbitant or clearly ridiculous, the purchase order will be considered invalid and canceled and the amount paid by the CUSTOMER will be reimbursed within 14 days. from the day of cancellation.


ARTICLE 7 – Right of withdrawal

In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.

MASSERIA MOROSETA decides to extend this term from 14 to 30 days, it will therefore be possible for the CUSTOMER to withdraw from the purchase contract up to 30 days. following the day of receipt of products purchased online. In the case of multiple purchases made by the CLIENT with a single order and delivered separately, the term of 30 days. starts from the date of receipt of the last product. The CLIENT who intends to exercise the right of withdrawal must communicate it to MASSERIA MOROSETA through an explicit declaration, which can be sent to the email info@masseriamoroseta.it

Indicating: customer name, product name, date of purchase and reason for withdrawal.

In case of exercise of the right of withdrawal, the CLIENT is required to return the goods within 14 days from the day on which he communicated to MASSERIA MOROSETA his wish to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

The goods must be returned to MASSERIA MOROSETA, Contrada Lamacavallo SN – 72017, Ostuni (BR)

The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, MASSERIA MOROSETA will reimburse the amount of products subject to withdrawal within a maximum period of 14 days.

Regarding the return of the product object of withdrawal, Masseria Moroseta assures its customers the possibility to use a carrier that has an agreement with the same. In the event that the customer decides to use this service, the shipping costs (except those related to the telephone booking) will be borne by Masseria Moroseta (Article 56 co.1 dlgs 206/2005). In the case in which the customer intends to use another carrier or another means of delivery, all costs will be borne by him (Article 56 paragraph 2 of Legislative Decree 206/2005).

As foreseen by the art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, MASSERIA MOROSETA may suspend the reimbursement until receipt of goods or until the demonstration by the CLIENT that he has returned the goods to MASSERIA MOROSETA.

MASSERIA MOROSETA will reimburse using the same payment method chosen by the CUSTOMER at the time of purchase. In the case of payment made by bank transfer, and if the CLIENT intends to exercise his right of withdrawal, he will have to provide MASSERIA MOROSETA, by accessing the contact section, the bank details: IBAN, SWIFT and BIC necessary for the repayment, by MASSERIA MOROSETA.

* It is understood that in case of product defect the shipping costs will in any case be borne by Masseria Moroseta.


ARTICLE 8 – Legal guarantee of conformity

In case of receipt of defective products or in any case not in compliance with the orders placed, the CLIENT has the right to the restoration without expenses of the product conformity by repair or replacement of the product. The CLIENT can exercise this right if the defect occurs within two years from delivery of the goods and denounces the defect to MASSERIA MOROSETA within two months of discovery.

MASSERIA MOROSETA, in case of defective or non-compliant product, will arrange, at its own expense, to organize the collection of the product, compatibly with the availability of the CUSTOMER.


ARTICLE 9 – Commercial guarantee

All products presented on the site www.masseriamoroseta.it benefit, as well as the legal guarantee of conformity referred to in the previous article, a commercial guarantee whose duration is quoted on the product data sheets of the articles.

To use the warranty, the CUSTOMER must keep the invoice that will be sent by e-mail.


ARTICLE 10 – Delivery methods

MASSERIA MOROSETA will accept only orders to be delivered in the Italian territory and in the Republic of San Marino. The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of order no later than 30 days. from the date of receipt by the CLIENT of the order confirmation e-mail sent by MASSERIA MOROSETA.

For every order placed on the website www.masseriamoroseta.it, MASSERIA MOROSETA will issue an invoice for the goods shipped. The invoice will be sent by email and once issued will not be subject to change in the data.


ARTICLE 11 – Responsibility

MASSERIA MOROSETA assumes no responsibility for disservices due to force majeure or unforeseeable circumstances, even if they are dependent on malfunctions and disruptions of the Internet, if it fails to execute the order within the time stipulated in the contract.


ARTICLE 12 – Access to the site

The CLIENT has the right to access the site for consultation and purchase. No other use, in particular commercial, of the site or its contents is permitted. The integrity of the elements of this site, whether sound or visual, and the relative technology used remain the property of MASSERIA MOROSETA and are protected by the right of intellectual property.


ARTICLE 13 – Cookies

The website www.masseriamoroseta.it uses “cookies”. Cookies are electronic files that record information relating to the navigation of the CUSTOMER in the site (pages consulted, date and time of consultation, etc. ..) and that allow MASSERIA MOROSETA to offer a personalized service to its customers.

MASSERIA MOROSETA informs the customer of the possibility to disable the creation of these files by accessing their Internet configuration menu. It is understood that this will prevent the Customer from proceeding with the online purchase.


ARTICLE 14 – Integrality

These General Conditions of Sale are constituted by the totality of the clauses that compose them. If one or more provisions of these General Terms and Conditions of Sale is considered invalid or declared as such under the law, regulation or following a decision by a court having jurisdiction, the other provisions will continue to have full force and effect.


ARTICLE 15 – Applicable law and competent court

These General Conditions of Sale are subject to Italian law.

Any dispute that does not find a friendly solution will be submitted to the exclusive jurisdiction of the Court of the place of residence or domicile of the CUSTOMER, if located in the territory of the State.

In any case, it is possible to optionally resort to the procedures of mediation pursuant to Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale by accessing the following site: https: // webgate.ec.europa.eu/odr.

General sales conditions updated on October 14th 2018